fbpx
we are currently experiencing technical difficulties. If you wish to order a gift card please note that due to unforeseen issues with suppliers these will not be able to be dispatched until 11th August at the earliest.

FAQs

When will my order be dispatched? 

  • Orders placed on the weekend will not be dealt with until the following week
  • Gift cards are dealt with during office hours: Mon-Fri – 9-5
  • All cards are sent out via untracked, first-class postage
  • Orders placed before 3 p.m. on a weekday will be posted the same day

I work in a business that accepts the gift card. How do I process a transaction?

Please click here to view a guide on how to process our gift cards.

If you have further issues please get in touch with us via giftcard@forcardiff.com

My card expired in lockdown. What can I do?

In recognition of the unprecedented circumstances of recent years we are happy to re-issue cards that expired during the lockdown period. To have your card re-issued please email us at giftcard@forcardiff.com with the address you would like your card to be sent to and the card number and security code from the back of the card. Unfortunately we are unable to reissue your card without the card number and security code.

Can I spend my gift card online?

No. We run this scheme to encourage people to visit Cardiff city centre and explore the exciting range of businesses and attractions that the Welsh capital has to offer. We know that lots of the businesses we work with have great online shops as well but we’d love for you to visit Cardiff and spend sometime exploring the city.

Can I add a personal message to my order?

You can! Add a gift card to your basket and proceed to the checkout page where you’ll see an ‘order notes’ box. Leave us a message telling us what message you’d like us to include and we’ll add this before we send your order out.

Can I order a custom value card?

Yes. As long as the value is more than £5 and less than £500 we can upload any value you like to a card. Please drop us a line at giftcard@forcardiff.com to discuss a custom order.

My card has been declined – what happened?

The most common reason for cards being declined is insufficient funds. Unlike many store specific cards our gift cards only work on transactions up to the balance on the card – they will not automatically deduct their value from a more expensive transaction. For example if you want to buy a £50 item but you only have £30 on your gift card you will need to ask the cashier to put though the transaction in separate stages.

It is possible that the business you are trying to spend your card in has had updated software and needs to be reconnected to our network.

If you have an issue redeeming your card in any business please contact us by emailing giftcard@forcardiff.com and we will investigate.

I was told that I couldn’t spend my gift card in one of the business you list. What happened?

Every business that we list in our where to spend section has formally signed up to be a part of A Gift Card FOR Cardiff however with over 80 businesses involved and each of those businesses employing multiple staff mistakes do sometimes happen. If you’ve had an issue spending your card in one of the businesses on our list then please let us know so that we can have a chat with them and prevent this from happening again.

Why can I only spend my card in certain businesses?

The aim of A Gift Card FOR Cardiff is to keep money in Cardiff – to make sure that our cards do that we operate what’s called a ‘closed loop’ system. To accept our gift cards a business has to be connected to that closed loop. Any business in the city centre is welcome to accept the card but they need to formally sign up. If there is somewhere that you’d like to spend your card but can’t then why not mention it in store and encourage them to get in touch with us.

Can I accept your gift cards in my business?

If your business is in the FOR Cardiff area and can accept swipe card payments then yes, you can join the scheme at no cost – click here for a map of the area we cover.

Unfortunately, if your card terminal does not except swipe payments then for now we cannot welcome you to the scheme just yet. We are working with our suppliers to rectify this problem.

Do you offer discounts on large orders?

We can offer discounts on particularly large orders. Please email us at giftcard@forcardiff.com to discuss your purchase.

Who are FOR Cardiff?

FOR Cardiff is the business improvement district for Cardiff city centre. We are funded by city centre businesses and we deliver a range of campaigns to improve the trading environment of the city. You can find out more about us and the wide range of work we deliver over on our main website www.forcardiff.com